At Kira Grillz, we strive to ensure that every product reaches you in perfect condition. This policy outlines our process for returns, replacements, and refunds.
1. Returns and Replacements
- Since Kira Grillz operates on a Cash on Delivery (COD) basis, refunds are generally not applicable once the order is delivered and accepted.
- If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery at [email protected] with your order details and clear photos of the issue.
- Approved claims may be eligible for a replacement product at no additional cost.
2. Conditions for Returns or Replacements
- Products must be unused, in their original packaging, and in the same condition as delivered.
- Products damaged due to mishandling after delivery are not eligible for replacement.
- Only items purchased directly from Kira Grillz are eligible for returns or replacements.
3. Process for Reporting Issues
- Email us at [email protected] with your order number, a description of the problem, and photos of the item.
- Our team will review your request and respond within 3 business days with instructions for next steps.
4. Shipping for Replacements
- For approved replacement items, Kira Grillz will cover shipping costs.
- Customers are responsible for returning the original product if instructed by our team.
5. Non-Refundable Items
- Products damaged after delivery due to misuse or accidents.
- Items returned without proper proof of damage or issue.
- Products purchased from unauthorized third-party sellers.
6. Contact Information
For any questions or assistance regarding returns or replacements, please contact us at:
Email: [email protected]